Privacy Policy

Reef Recycling Privacy Policy

Effective Date: 21/5/26

Reef Recycling (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use:

• our website,
• our container refund services,
• donation and payment services,
• and any related communications.

By using this website or our services, you consent to the handling of your personal information in accordance with this Privacy Policy.

1. Who We Are

This Privacy Policy applies to:

Reef Recycling
Website: www.reef-recycling.com.au

2. Personal Information We Collect

We may collect personal information including:

• your name,
• phone number,
• email address,
• bank account details (where refunds are electronically transferred),
• donation preferences,
• transaction records,
• customer enquiries,
• and any information you voluntarily provide to us.

We may also collect technical information such as:

• IP address,
• browser type,
• device information,
• pages visited,
• and website usage analytics.

3. How We Collect Personal Information

We collect information when you:

• contact us through our website,
• submit enquiries,
• participate in refund or donation programs,
• sign up for communications,
• use our services,
• or interact with our website.

Information may also be collected automatically through cookies and analytics tools.

4. Why We Collect Personal Information

We collect and use personal information to:

• provide recycling and refund services,
• process container refunds,
• administer donations,
• communicate with customers,
• respond to enquiries,
• improve our website and services,
• comply with legal obligations,
• prevent fraud or misuse,
• and maintain business records.

5. Disclosure of Personal Information

We may disclose personal information to:

• payment processors and financial institutions,
• scheme operators involved in Containers for Change,
• IT and website service providers,
• contractors and service providers,
• legal or regulatory authorities where required by law,
• and professional advisers.

We do not sell personal information to third parties.

6. Overseas Disclosure

Some third-party service providers (such as cloud hosting or analytics providers) may store or process information outside Australia.

Where practicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy laws.

7. Cookies and Website Analytics

Our website may use:

• cookies,
• analytics services,
• and tracking technologies

to improve website performance and user experience.

Cookies may collect anonymous information about how visitors use the website.

Users can usually modify browser settings to refuse cookies; however, some website functions may not operate correctly if cookies are disabled.

8. Storage and Security

We take reasonable steps to protect personal information from:

• misuse,
• interference,
• loss,
• unauthorised access,
• modification,
• or disclosure.

Security measures may include:

• secure servers,
• password protection,
• access controls,
• and secure payment processing systems.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete, or outdated information.

Requests should be submitted using the contact details below.

We may require verification of identity before processing requests.

10. Marketing Communications

We may send service updates or promotional communications where permitted by law.

You may opt out of marketing communications at any time by:

• using the unsubscribe link,
• or contacting us directly.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• provide services,
• comply with legal obligations,
• resolve disputes,
• and maintain business records.

Information no longer required may be securely deleted or de-identified.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of third-party websites separately.

13. Children’s Privacy

Our website and services are not specifically directed to children under 16 years of age.

We do not knowingly collect personal information from children without appropriate consent.

14. Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner

Official Website: OAIC Website

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this website with a revised effective date.

Continued use of the website constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For privacy-related enquiries or requests, please contact:

Reef Recycling
Website: www.reef-recycling.com.au
Contact Page: Contact Reef Recycling
Email: